There is no agreement about an exact definition of Web 2.0 but, in general, it r

There is no agreement about an exact definition of Web 2.0 but, in general, it refers to websites that are more interactive, engaging, and interesting than before. A Web 2.0 site is one where visitors can engage with you, your business, and your site by doing things like:
Posting comments on your blog or your articles or chatting in a forum
Retweeting your content, sharing it on Facebook
Watching a video, listening to a podcast, or participating in a webinar
Taking a quiz or responding to a poll
Web 2.0 is about having a conversation with your customers.
1. Think of a business that utilizes concepts of Web 2.0 to engage with its customers. You cannot use the same company that someone else has written about as your business example.
2. Give examples of how that business engages with customers
3. Provide a link to the company website in your post
4. Explain (using information from the text) why you feel this is an important function of a small business.
Chapter 3: https://saylordotorg.github.io/text_small-business-management-in-the-21st-century/s07-family-businesses.html
Chapter4: https://saylordotorg.github.io/text_small-business-management-in-the-21st-century/s08-e-business-and-e-commerce.html
****Above is the reference chapters for this assignment